900 improvements in how we care

Queensway Carleton Hospital prides itself in its culture of continuous improvement. This year, QCH staff completed 900 improvements -- big and small -- to provide better patient care. Here are a few small examples:

· Staff worked to reduce noise levels for inpatients by turning off the sound of the call bells in the hallway and implementing noise reduction strategies during sleeping hours.

· Staff implemented a “path to home passport” to help better inform patients on their plan of care from their time of admission to their time of discharge.

· Teams worked to improve the transition of patients from Emergency to the Mental Health unit to improve the patient experience during transition.

· Staff helped increase surgical patient satisfaction by reviewing surgery room bookings with an eye to improving efficiency in scheduling and reducing excess transition time.