New Translation and Interpretation Service to Enhance Patient Care

Queensway Carleton Hospital (QCH) is excited to announce the launch of a new video translation and interpretation service, designed to foster inclusive care and elevate patient experience. The innovative tool, Voyce, will provide real-time translation and interpretation through tablets, ensuring that patients receive the best possible care, regardless of language barriers.

Voyce connects patients and healthcare providers with certified, specially-trained medical interpreters, who are available to assist in over 240 languages, including American Sign Language (ASL). This advanced service will help QCH meet the needs of a diverse patient population, offering fast and efficient communication across a wide range of languages.

Key features of the Voyce service include:

• Easy to use: Simple and user-friendly tablet interface, making it easy for patients and staff to connect with interpreters.

• Fast access to most languages: Quick and reliable access to a wide range of languages with service level agreements (SLA) ensuring timely support.

• Over 240 languages: Including ASL, ensuring communication for a broad spectrum of patients.

• Group calling: Allows for multiple parties to be included in the call, enhancing collaboration and communication across departments.

With Voyce, QCH is taking significant strides in improving accessibility and breaking down language barriers, ensuring that language is never a hindrance to receiving exceptional care.