Specialized Dementia Care in ED

Older adults living with dementia are among the most vulnerable patients in our health care system. They are hospitalized more often, with one in three admitted yearly (CIHI, 2016). In the fast-paced environment of an Emergency Department (ED), this population often faces unique challenges—especially during behavioural crises.

Recognizing the need for specialized support, Queensway Carleton Hospital’s Geriatric Emergency Management (GEM) and Behavioural Supports Ontario (BSO) teams have collaborated to develop a new dementia care training program specifically for ED nurses.

As of September 2024, all new ED nurses at QCH will participate in a 1.5-hour dementia care training session as part of their orientation. Unlike traditional training, which often focuses on general clinical care, this program emphasizes:

• Person-centered approaches

• Cognitive support strategies

• Behavioural management techniques

By offering this dedicated training early in their onboarding process, QCH ensures that new ED nurses are confident and prepared to respond with empathy, skill, and evidence-informed strategies.

The training not only supports better outcomes for patients but also helps reduce stress for staff and caregivers, fostering a safer and more supportive ED environment.

QCH is proud to lead the way in advancing geriatric emergency care—putting dignity, safety, and person-centered care at the heart of every patient interaction.